Statistics Given by NGOs

As I am filling out some reports for various NGOs it becomes increasingly clear that NGOs – at least the ones we are working with and have met – do not have accurate records of the numbers of people they have helped or with whom they are working. The numbers they give will vary each time they are asked to provide the information and will vary significantly based on how the questions/requests are framed. This is problematic not only for putting reports together, but also raises questions about how responsive these NGOs are to their beneficiaries when they are not sure how many of them there are. Of course, I am slightly overstating the concern, but it is something NGOs need to track better so that they can make more accurate self-evaluations.

Difficulty with Mumbai

This entry adds little to NGO learning, but for future people coming to Mumbai the major things we would like to pass on are: (1) everything takes longer than you think and is slower than you planned for; (2) commuting is exhausting and will take half your day so live close to work; (3) you need to stay on people’s back to get responses. That being said, it is the easiest city in India to run this type of venture in because of the technological assistance, abundance of support, and dynamic and open NGOs.

Defining "NGO"

The term "NGO", or "non-government organization", is a misleading term -- it's meaning depends entirely on who you ask. The literal meaning (i.e., not part of a government) offers little guidance and may even suggest that NGOs are prohibited from working with government. But NGOs are often most effective when they coordinate their efforts with governments.

Because of this ambiguity, The Charitable Measurement Initiative has developed it's own definition of NGO, which is carefully tailored to our work, but we believe it can be applied on a broader scale:

“NGO means any organization, entirely or largely independent of government, formed to provide services or to advocate a public policy, with primarily humanitarian or cooperative rather than commercial objectives, and does not include organizations whose resources support political parties or religious groups."

Organizations that advocate a particular religious view should not be considered "NGOs". To illustrate this point, consider an organization operating a free school for disadvantaged children in a predominantly Hindu region. If that school actively promotes the Christian faith (or other faith) to its students, it should not be considered an NGO. To maintain their humanitarian component, NGOs must listen to their beneficiaries. If there were no "strings attached" to the education in the above example, the young students (the beneficiaries) would not ask to be converted.

Corruption and Computers

We came across a person who was trying to donate money to an organization to buy computers. When he offered to buy the computers because he could get a better rate, the NGO declined the donation. It turns out that two years later the NGO was under investigation for siphoning funds.

We are trying to find a way of working questions like in-kind donations and NGOs openness to them in our diligence trips to unearth such type of behavior.

Project Specific Reports

Three of the NGOs we are working have mentioned to us that they are contemplating leaving the Credibility Alliance over issues with giving project specific reports. Their major complaint is that the reports, especially to the Credibility Alliance or Give, require a lot of time and are virtually useless. They are forced to account for how every cent of a donation is used, but it is difficult to track because funds are often combined in a project, which makes saying exactly what each cent was used for difficult. As a result, NGOs are often forced to make reports that stretch the truth.

NGO-Donor Tension

We have heard from several of our groups that they dislike the project oriented demands that donors are putting on them. Donors will sponsor a given project or sub-project and then demand a certain type of report on effectiveness, use of money, and future plans. And it seems that almost each donor (or at least the HNI, corporate, or granting agency donors) requires a different report. Not only does this make completing any individual report difficult and tax the NGOs resources, but it seems to create resentment in the NGO. This in turn effects the relationship with the donor and strains continuing support.

A little self-referencial but....

Here is a link to Alliance magazine, which we want to encourage people to read. The article by David Bonbright is especially worth your time (and not just because David calls attention to the blog).

http://www.alliancemagazine.org/free/

http://www.alliancemagazine.org/free/html/dec07e.html

http://www.keystoneaccountability.org/node/149